Lucky 7 Terms and Conditions for Pakistani Players

These Terms and Conditions ("Terms") form a legally binding agreement between you and Lucky 7 ("Lucky 7", "we", "us", "the platform") when you access, register or use any part of the Lucky 7 online gaming and sports betting platform at lucky7.ad. By creating an account or using any Lucky 7 service, you confirm that you have read, understood and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not register or continue to use the platform.

These Terms apply to all Lucky 7 products including but not limited to sports betting, live casino, slots, fish games, VIP programme, bonuses and promotions, deposits and withdrawals, and the Lucky 7 mobile app.

1 Acceptance of Terms

By accessing lucky7.ad or the Lucky 7 mobile application, creating an account or placing any bet or wager, you confirm that:

• You have read and accepted these Terms and Conditions in full.
• You have read and accepted the Lucky 7 Privacy Policy.
• You meet all eligibility requirements set out in Section 2.
• All information you provide during registration is accurate and truthful.

These Terms are effective from the moment you complete registration on the platform. Your continued use of Lucky 7 after any amendment to these Terms constitutes acceptance of the revised Terms.

2 Eligibility & Registration

To register and use Lucky 7, you must meet all of the following requirements at the time of registration and at all times thereafter:

• You must be at least 18 years of age. Lucky 7 does not permit access by minors under any circumstances.
• You must register as an individual for personal, non-commercial entertainment purposes only.
• You must provide a valid, working email address and accurate personal details including your full name as it appears on your national identity card (CNIC) or valid government-issued identification.
• You may hold only one account on the Lucky 7 platform. Multiple accounts per person are strictly prohibited.
• You must not be a current employee, contractor or immediate family member of a Lucky 7 employee.

Lucky 7 reserves the right to request identity verification documents at any point. This includes a copy of your CNIC, proof of payment method ownership or additional documentation as required. Failure to provide verification documents within a reasonable timeframe may result in suspension of your account and withholding of pending withdrawals.

3 Account Security

You are solely responsible for maintaining the confidentiality of your Lucky 7 account credentials — including your username, password and any two-factor authentication details. You must not share your login details with any other person under any circumstances.

• Use a strong, unique password that you do not use on other websites or applications.
• Never share your password, OTP or account access with anyone, including people claiming to be Lucky 7 support staff. Lucky 7 support will never ask for your password.
• Log out of your account when using a shared or public device.
• Notify Lucky 7 support immediately if you suspect your account has been accessed without your authorisation.

Lucky 7 is not liable for any losses resulting from unauthorised access to your account where you have failed to keep your credentials secure. If your account is compromised due to your own negligence, Lucky 7 reserves the right to suspend the account pending investigation without liability for any losses incurred during that period.

4 Deposits & Payments

All deposits on Lucky 7 are processed in Pakistani Rupees (PKR). The following payment methods are currently supported for deposits:

• JazzCash – mobile wallet deposits, typically credited within minutes.
• Easypaisa – mobile wallet deposits, typically credited within minutes.
• Raast – instant interbank transfer via the State Bank of Pakistan's Raast system.
• Bank Transfer – direct transfers from Pakistani bank accounts.
• Debit and Credit Cards – Visa and Mastercard issued by Pakistani banks.
• Mobile Wallets – other supported mobile wallet services as displayed on the deposit page.

Minimum and maximum deposit amounts are displayed on the deposit page at the time of transaction and may vary by payment method. Lucky 7 does not charge deposit fees on its end, though your bank or mobile wallet provider may apply their own charges.

Deposits are credited to your Lucky 7 account balance upon successful confirmation from the payment provider. In the event of a failed deposit where funds have left your account but not been credited, you must contact support with your transaction reference number. Lucky 7 will investigate and resolve valid discrepancies.

Lucky 7 reserves the right to request proof of payment method ownership before processing withdrawals against a deposit. This is a standard anti-fraud measure and applies equally to all players regardless of account standing.

5 Withdrawals

Withdrawals from your Lucky 7 balance are subject to the following conditions:

• Your account must be fully verified before your first withdrawal can be processed.
• Withdrawals will be sent to the same payment method used for your most recent deposit. This is a security requirement to prevent fraud.
• Any active bonus wagering requirements must be fully met before bonus-related funds can be withdrawn. Real-money deposits that are not subject to a bonus are not affected by this restriction.
• Minimum withdrawal amounts are stated on the withdrawal page and vary by payment method.
• Lucky 7 aims to process withdrawal requests promptly. Mobile wallet withdrawals (JazzCash, Easypaisa, Raast) are typically the fastest. Bank transfer timelines depend on the receiving institution.

Lucky 7 reserves the right to carry out additional verification checks before processing any withdrawal. This is especially the case for large withdrawals, first-time withdrawals or where unusual account activity has been noted. These checks exist to protect players and the integrity of the platform, and are not intended to delay legitimate withdrawals unnecessarily.

6 Bonuses & Promotions

Lucky 7 offers various bonuses and promotional offers to registered players. All bonuses are subject to the specific terms and conditions attached to each individual offer, in addition to the general bonus rules set out here.

• Wagering Requirements: All bonuses carry a wagering requirement — a multiplier applied to the bonus amount (or bonus plus deposit, depending on the offer) that must be completed before bonus-derived funds can be withdrawn. The specific requirement is always stated clearly in the offer terms.
• Game Contribution Rates: Different game types contribute at different rates towards wagering requirements. Sports bets, slots and live casino games may contribute at different percentages. Check the specific offer for full contribution details.
• Expiry: Bonuses that are not used within the stated validity period will expire and be removed from your account automatically.
• One Bonus at a Time: Only one bonus can be active on your account at any given time unless stated otherwise in the promotion terms.
• Bonus Abuse: Lucky 7 actively monitors for bonus abuse. This includes but is not limited to: using multiple accounts to claim the same promotion, placing matched or hedged bets designed to minimise risk while meeting wagering requirements, or exploiting errors in bonus calculations. Any account found abusing bonuses will have bonuses removed and may face permanent suspension.

Lucky 7 reserves the right to modify, cancel or withdraw any bonus or promotional offer at any time without prior notice. Players who have already accepted a bonus will be notified of any material change to the terms of that specific offer.

7 Betting Rules

The following rules apply to all sports betting activity on Lucky 7, including cricket, PSL, T20 internationals, football, esports and all other sports available on the platform.

• Bet Acceptance: A bet is only considered placed once you have received a confirmation from the platform. Bets not confirmed due to a connection issue or system error are not valid and should not be assumed to have been placed.
• Odds Changes: Odds are subject to change at any time before a bet is accepted. If odds change after you submit a bet request but before confirmation, the platform will either accept at the new odds or return the stake — depending on your account settings.
• Live Betting: In-play bets are accepted subject to real-time conditions. Lucky 7 reserves the right to suspend or restrict in-play betting on any event at any time without prior notice.
• Void Bets: Bets may be declared void in circumstances including but not limited to: event cancellation, abandonment, incorrect odds published due to technical error, or where Lucky 7 determines that the integrity of the event has been compromised.
• Maximum Winnings: Maximum payout limits per bet and per event apply and are stated on the betting interface. Lucky 7 reserves the right to limit the maximum stake or payout on any market.
• Cricket & PSL Specific Rules: For PSL matches and international cricket, specific settlement rules apply based on the official result as declared by the relevant governing body (PCB or ICC). Rain-affected matches are settled according to the Duckworth-Lewis-Stern method where applicable.

Lucky 7 reserves the right to void, suspend or restrict any bet where there is reasonable evidence of match fixing, insider information or other integrity concerns. This is in the interest of all players and the fairness of the platform.

8 Casino & Games

Lucky 7 offers a range of casino games including slots, live dealer tables (Baccarat, Roulette, Blackjack), fish games and other instant-win titles. The following conditions apply to all casino game activity:

• RNG & Fairness: Slot and non-live game outcomes are determined by certified Random Number Generators (RNG) provided by the respective game software suppliers. Lucky 7 does not control or influence individual game outcomes.
• Live Casino: Live dealer games are streamed in real time from professional studio environments. Game results are determined by real physical elements (cards, roulette wheel) conducted by trained dealers. Lucky 7 is not responsible for streaming interruptions caused by your internet connection.
• Game Errors: In the event of a software error or malfunction that affects a game outcome, the affected round will be voided and all stakes returned. No claims will be accepted for wins that arose from a clearly erroneous game state.
• Fish Games: Fish shooting games on Lucky 7 are skill-influenced arcade games. Results are not purely random. Game mechanics and payout rates are set by the game provider and disclosed within the game interface.
• Minimum & Maximum Stakes: Each game has its own minimum and maximum bet limits displayed within the game interface. These limits may differ between games and between standard and VIP tables.

9 Prohibited Conduct

The following activities are strictly prohibited on Lucky 7 and will result in immediate account suspension and potential forfeiture of balances:

• Creating more than one account per person.
• Providing false or misleading information during registration or verification.
• Using automated bots, scripts, or software to interact with the platform in any way.
• Exploiting software bugs, errors or vulnerabilities for financial gain. Any winnings derived from a known or suspected error are not valid and will be reversed.
• Collusion with other players to gain an unfair advantage in casino games or sports betting.
• Bonus abuse, including but not limited to multi-accounting to claim bonuses, matched betting designed solely to exploit wagering requirements, or systematic abuse of promotional terms.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to access another player's account without authorisation.
• Engaging in abusive, threatening or harassing behaviour towards Lucky 7 staff or other players through any channel.

10 Responsible Gaming

Lucky 7 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their activity and stay in control of their gaming budgets and time.

• Deposit Limits: You can set daily, weekly or monthly PKR deposit limits from your account settings. Once set, limits cannot be increased immediately — a cooling-off period applies to prevent impulsive decisions.
• Session Time Reminders: Set a timer to receive a notification after a defined period of continuous play, helping you keep track of how long you have been playing.
• Self-Exclusion: You can request self-exclusion for a defined period or indefinitely through account settings or by contacting support. Self-exclusion takes effect immediately and prevents all access to your account.
• Reality Checks: Periodic in-session notifications can be configured to remind you of your session duration and spending during that session.

Lucky 7 encourages all players to set a personal budget before playing and to treat gaming strictly as entertainment. Never chase losses with money you cannot afford to lose. If you feel that gaming is no longer enjoyable or is causing financial stress, please use the self-exclusion tools available or speak to someone you trust.

For further information on responsible gaming tools and external support resources, please visit the Responsible Gaming page.

11 Account Closure

You may request closure of your Lucky 7 account at any time by contacting customer support. Before closure, any remaining real-money balance (excluding bonus funds subject to uncompleted wagering requirements) will be returned to your registered payment method subject to standard verification checks.

Lucky 7 reserves the right to close, suspend or restrict any account at its discretion, including in circumstances where:

• There is a breach of these Terms and Conditions.
• Fraudulent, deceptive or abusive activity is suspected or confirmed.
• Verification documents have not been provided within the requested timeframe.
• The account has been inactive for an extended period as defined in Lucky 7's dormant account policy.
• Lucky 7 is required to do so for legal, regulatory or security reasons.

Where an account is closed by Lucky 7 due to a breach of these Terms, any bonus balances and associated winnings may be forfeited in full. Real-money deposits may be returned at Lucky 7's discretion depending on the nature of the breach and the findings of the investigation.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Lucky 7 and its affiliates, officers, employees and partners shall not be liable for:

• Any financial losses arising from your use of the platform, including gambling losses incurred through normal gameplay.
• Losses resulting from service interruptions, technical faults, server downtime or connection issues outside Lucky 7's reasonable control.
• Losses resulting from your failure to maintain account security in accordance with Section 3.
• Any indirect, consequential or incidental damages arising from your use of or inability to use the platform.

Lucky 7 makes reasonable efforts to ensure the platform is available and functioning at all times, but does not guarantee uninterrupted access. Scheduled maintenance, emergency downtime and events beyond our control may affect availability. Lucky 7 will communicate planned maintenance in advance wherever possible.

13 Amendments to These Terms

Lucky 7 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Terms will always be available on this page with a revised "Last Updated" date.

Your continued use of the Lucky 7 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the platform and request account closure before the changes take effect.

Minor amendments — such as corrections to typographical errors or clarifications that do not change the substantive meaning of a clause — may be made without advance notice.

14 Contact & Support

If you have any questions about these Terms and Conditions or about your Lucky 7 account, our support team is available 24/7 through the following channel:

• Live Chat: Available directly from the Lucky 7 platform and mobile app — the fastest way to reach support.
• Email: [email protected] — for non-urgent queries or where documentation needs to be submitted.

For questions specifically about bonuses, withdrawals, account verification or responsible gaming tools, our support team can assist you in plain English. VIP members at Gold tier and above also have access to a dedicated account manager for more personalised assistance.

For frequently asked questions covering deposits, withdrawals, bonuses and account management, please visit our FAQ page.