This Privacy Policy explains exactly what personal information Lucky 7 collects from Pakistani players, why we collect it, how it is stored securely, and what rights you have over your own data. We believe in being straightforward about privacy — no complicated legal language, just clear answers.
Before diving into the full policy, here are the core privacy commitments Lucky 7 makes to every Pakistani player on the platform.
All personal information and PKR transaction records stored by Lucky 7 are protected using industry-standard encryption. Your data is not stored in plain text — ever.
Lucky 7 does not sell, rent or trade your personal information to third-party marketers. Your data exists to operate your account — not to generate advertising revenue for others.
JazzCash, Easypaisa, Raast and bank transfer data is handled through secure payment processing. Lucky 7 does not store full card numbers or mobile wallet credentials on its own servers.
Pakistani players have the right to access, correct or request deletion of their personal data. These requests can be made through support at any time and will be handled promptly.
Cookies on Lucky 7 are used for session management, security and platform performance — not for aggressive cross-site tracking. You can manage cookie preferences from your browser settings.
Lucky 7 does not keep your data indefinitely. Retention periods are defined for each data category. When data is no longer needed for its stated purpose, it is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how Lucky 7 ("Lucky 7", "we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the Lucky 7 online gaming and sports betting platform at lucky7.ad ("the Platform"). This Policy applies to all Lucky 7 services including the website, mobile application, sports betting section, casino games, VIP programme, deposit and withdrawal services, and all related communications.
By registering an account with Lucky 7, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with this Policy, please do not register or use the platform. This Policy should be read alongside the Lucky 7 Terms and Conditions.
Lucky 7 collects personal information in order to operate your account, process PKR transactions, comply with verification requirements and provide a safe platform for all players. The categories of information we collect are:
Registration Information
Verification Documents
Transaction & Financial Information
Usage & Activity Information
Communications
Minimum Data Principle: Lucky 7 only collects the information genuinely needed to operate your account and keep the platform secure. We do not ask for information that serves no legitimate purpose for your account or our services.
The information Lucky 7 collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, mobile number, date of birth, password |
| Identity verification (KYC) | CNIC/passport copy, proof of payment method |
| Processing PKR deposits & withdrawals | Transaction data, payment method details, account balance |
| Fraud prevention & security | IP address, device data, login activity, transaction patterns |
| Providing customer support | Account data, support chat history, email correspondence |
| Bonus & promotion management | Wagering history, account activity, deposit records |
| Responsible gaming tools | Session data, deposit limits, self-exclusion status |
| Platform improvement | Anonymised usage data, game performance statistics |
| Sending account notifications | Email address, mobile number (for important account updates only) |
Lucky 7 does not use your personal information for targeted third-party advertising. Any marketing communications from Lucky 7 directly relate to our own platform offers, promotions or account-related updates. You can opt out of marketing emails at any time through your account settings.
Lucky 7 processes your personal information on the following legal bases:
No Automated Decision-Making: Lucky 7 does not make significant automated decisions about your account — such as permanent bans or withdrawal refusals — based solely on automated profiling without human review being involved in the process.
Lucky 7 does not sell your personal information. We may share your data only in the following limited circumstances:
No Third-Party Marketing: Lucky 7 does not share your contact details with advertising networks, data brokers or third-party marketers. If you receive unsolicited marketing claiming to be from Lucky 7 via a channel we did not set up, please contact support immediately.
All financial transactions on Lucky 7 are conducted in Pakistani Rupees (PKR). Payment processing for JazzCash, Easypaisa, Raast, bank transfers and cards is handled through payment gateway partners who are PCI-DSS compliant or operate under equivalent security standards applicable to Pakistan's digital payments ecosystem.
Lucky 7 does not store full debit or credit card numbers on its own servers. Card details entered during the deposit process are tokenised by the payment gateway — Lucky 7 only retains a masked reference for transaction records and withdrawal routing purposes.
For mobile wallet payments (JazzCash and Easypaisa), Lucky 7 stores the mobile number associated with the transaction in order to route withdrawals back to the correct wallet. This mobile number is treated as sensitive financial data and is not used for any purpose other than payment processing and verification.
Transaction records including deposit amounts, withdrawal amounts, dates and payment method types are retained as part of your account history. These records may be reviewed by our compliance team as part of responsible gaming or fraud prevention activity.
Lucky 7 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| Identity verification documents (KYC) | 5 years from account closure or last transaction |
| Transaction records (PKR deposits & withdrawals) | 5 years from the date of each transaction |
| Betting & gaming history | 3 years from the date of each session |
| Support correspondence | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn, then 1 year |
| Technical/session logs | 90 days rolling |
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so it can no longer be linked back to you as an individual. Anonymised aggregate data (e.g., platform usage statistics) may be retained indefinitely as it no longer constitutes personal information.
Lucky 7 uses cookies and similar technologies to operate the platform, maintain your session and improve performance. The types of cookies used are:
Lucky 7 does not use third-party advertising cookies or retargeting pixels. You will not see Lucky 7 ads following you around other websites based on your activity on our platform.
You can manage or clear cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in to your Lucky 7 account. The Lucky 7 mobile app uses equivalent local storage mechanisms in place of browser cookies.
Mobile App: The Lucky 7 app may request device permissions such as notifications and storage access. These permissions are only used to deliver account alerts and store app data locally. Permission requests can be managed from your device's app settings at any time.
Lucky 7 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect player information:
Your Role in Security: Platform security is a shared responsibility. Use a strong, unique password for your Lucky 7 account, never share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your knowledge.
As a Lucky 7 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the platform's live chat or email at [email protected].
Request a copy of all personal data Lucky 7 holds about you. We will provide this within a reasonable timeframe at no charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction at any time.
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
Ask Lucky 7 to pause processing of your data in certain circumstances, for example while a rectification request is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing carried out on the basis of legitimate interests, including direct marketing from Lucky 7. Marketing opt-out takes effect immediately.
Lucky 7 will respond to all valid privacy rights requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will inform you of the extension and the reason for it. We will never charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
Lucky 7 is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step in the registration process, and identity documents are requested to confirm age where there is any doubt.
If Lucky 7 discovers that a minor has registered an account, the account will be closed immediately, all funds will be returned where possible (after AML checks), and all associated data will be deleted from our systems without undue delay. If you believe a minor may have registered on the platform, please contact our support team immediately so we can investigate and take appropriate action.
Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming and betting platforms. Lucky 7 fully supports responsible gaming awareness and the protection of minors from gambling-related harm. For further guidance, visit our Responsible Gaming page.
Lucky 7 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal standards. When material changes are made, we will notify registered players by email or via an in-platform notification before the updated Policy takes effect.
The updated Policy will always be available on this page, with the "Last Updated" date revised accordingly. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the Lucky 7 platform after any update constitutes acceptance of the revised Policy.
If a proposed change significantly affects how we use your data in a way that requires fresh consent, we will request that consent separately before proceeding with the updated processing activity.
Stay Informed: Make sure your registered email address is up to date so you receive privacy policy update notifications. You can check and update your email address from the account settings section after logging in.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how Lucky 7 handles your personal information, please get in touch through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests (access, erasure, portability), the response period is up to 30 days as outlined in Section 9.
For questions about our Terms and Conditions or our Responsible Gaming commitments, those pages contain the relevant detailed information. Our support team is also happy to help with any questions across all Lucky 7 policies.
Your personal data and PKR transactions are protected from the moment you register. Create your free account and enjoy cricket betting, PSL, live casino and 500+ games — all with JazzCash and Easypaisa support. Must be 18 or over.